Posts tagged as:

Customer Service

Customer Service Involves Serving?- The Office employees demonstrate what not to do

by Megan Bullard on December 9, 2009

A business’ customer facing employees establish how the public perceives the company. One negative experience can ruin a customer for life. In this clip from The Office, some of the employees share their past experiences in customer service roles. Hopefully your customer facing employees are nothing like Angela, and actually strive to assist the customers.
Customers [...]

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Making it a Pleasure to Serve Your Customers Part 2

by Megan Bullard on November 24, 2009

“Praise publicly and reprimand privately.”
Another solution to improve customer service is to openly communicate with employees. As the saying goes, you should “praise publicly and reprimand privately.” Take a few minutes every day, every week or every month to praise outstanding employees in front of their peers, and to communicate future goals and how to [...]

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Mastering Customer Service

by Lisa Hagy on November 23, 2009

Given the world’s current economic condition, there has never been a better or more important time to build customer loyalty.  First, the lifetime value of a customer can be exponentially greater than the value of a series of single transactions from one-time customers.  Second, in this era of social networking, one Tweet or Facebook status [...]

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