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Customer Service Profile

Customer Service Involves Serving?- The Office employees demonstrate what not to do

by Megan Bullard on December 9, 2009

A business’ customer facing employees establish how the public perceives the company. One negative experience can ruin a customer for life. In this clip from The Office, some of the employees share their past experiences in customer service roles. Hopefully your customer facing employees are nothing like Angela, and actually strive to assist the customers.
Customers [...]

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Mastering Customer Service

by Lisa Hagy on November 23, 2009

Given the world’s current economic condition, there has never been a better or more important time to build customer loyalty.  First, the lifetime value of a customer can be exponentially greater than the value of a series of single transactions from one-time customers.  Second, in this era of social networking, one Tweet or Facebook status [...]

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