“Praise publicly and reprimand privately.”
Another solution to improve customer service is to openly communicate with employees. As the saying goes, you should “praise publicly and reprimand privately.” Take a few minutes every day, every week or every month to praise outstanding employees in front of their peers, and to communicate future goals and how to achieve them. Employees will respond positively to praise, and such public praise will encourage their less-productive peers.
This is Part 2 of our customer service segment. Find the conclusion in Part 3, and review Part 1 to ensure an effective perspective about serving customers and customer-facing employees.
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