800-960-9612Contact UsProfilesInternational.com
From the daily archives:
Highlight the experience you want customers to have with employees, and give it enough definition so that there is no question about how customers should be treated.Finally, create goals that are clear and achievable, but still engaging enough to keep employees from being bored. Highlight the experience you want customers to have with employees, and [...]
{ 2 comments }
“Praise publicly and reprimand privately.”
Another solution to improve customer service is to openly communicate with employees. As the saying goes, you should “praise publicly and reprimand privately.” Take a few minutes every day, every week or every month to praise outstanding employees in front of their peers, and to communicate future goals and how to [...]
{ 2 comments }
Imagine if every customer service experience you had was a luxury experience.
Imagine walking into a hotel where every employee smiles at you as though you were the most valued customer on earth. Where every question or request you pose is answered with an assuring, “It would be my pleasure to. . .” Where no request [...]
{ 1 comment }
To have thick value in your job is to do what others are not willing to do.
Thick value. According to the Manifesto, thick value is real, meaningful and sustainable. Thin value can be compared to “bells and whistles” or unnecessary garnishes people add merely for appearances. Truly awesome managers do not need any obnoxious embellishments [...]
{ 3 comments }
Loving what you do causes a domino effect of positivity.
Love. Who knew four letters could make all the difference in your awesomeness as a manager? According to Webster’s Dictionary, love is defined as the object of attachment, enthusiasm or devotion. Don’t just do your job, love it. Love your job, connect with your employees, devote [...]
{ 3 comments }
Take pride in each task you must accomplish and exert the necessary energy to do it better than you’ve ever done it before.
Make insanely great stuff. It is easy to do the bare minimum. What if, instead of accomplishing the norm, you found a way to make it better? This doesn’t mean you have to [...]
{ 3 comments }
Businesses are consistently being told how to improve, but what about managers? What can they do to improve? The easy answer is “work harder,” but what does that entail? How can one transform from an average manager into a manager of awesomeness? Now is the time to rid yourself of mediocrity and become something stellar.
Now [...]
{ 3 comments }
There are four simple ways to help employees become engaged, and all of them begin with the leaders of the business.
This is Part 3 of our series about employee engagement. Part 1 and Part 2 addressed common issues businesses face when employees are unengaged.
“Great leaders are team builders; they create an environment that fosters trust [...]
{ 2 comments }
This is Part 2 in our series on employee engagement. Part 1 addressed more common issues businesses face when employees feel unengaged. Part 3 offers the solution to these common problems.
Conflict
Being in an office is much like being in a family. There are a handful of personalities, moods and motivations. So resolving conflict in an [...]
{ 2 comments }
Profiles International helps leaders manage their teams more effectively through the use of managerial assessments.
Download Eight Signs of Incompetent Managers
Download this free report to identify weak leadership capabilities, poor relationship builders, insufficient producers, and more.
We offer a unique approach to writing about management. If this is your first visit, have a look at our characters page and get to know the culprits.
