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From the daily archives:
Given the world’s current economic condition, there has never been a better or more important time to build customer loyalty. First, the lifetime value of a customer can be exponentially greater than the value of a series of single transactions from one-time customers. Second, in this era of social networking, one Tweet or Facebook status [...]
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Performance reviews often cause anxiety and fear when, in reality, they should provide opportunities for growth and development. If utilized properly, employee assessments can simplify the review process for both managers and employees.
Assessments can provide insight into areas that need extra development, as well as areas where employees excel.
Assessments reveal crucial information about the individual [...]
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Personal strengths and weaknesses are often discussed during interviews. No matter how self-aware someone is, their perception of themselves will always be biased. Weaknesses often remain underdeveloped because positive attention is always awarded to people’s strengths. What happens when the strengths begin to mirror the weaknesses?
Knowing strengths and weaknesses on an individual level allows for [...]
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College graduates offer fresh perspectives for many employers, but they still require adequate training in order to be successful. Pre-hire assessments can help leaders better understand recent grads, and they can highlight areas of both strength and weakness, allowing employers to train their new employees more efficiently.
Employers should therefore select employees based on behaviors, and [...]
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There are many attributes that people associate with leadership. Those in leadership positions usually possess a combination of strong qualities that make them stand out. While leaders tend to be strong in areas that others are not, they often neglect the fact that they have areas that can be developed as well. Leadership evaluations are [...]
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Customer service is an essential element of any business. Despite its importance, customer-facing employees are not always customer service oriented. An example would be a moody cashier at a grocery store. Despite the cashier’s involvement with customers, their attitude might not mirror what the company would like to portray. The cashier is responsible for interacting [...]
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Profiles International helps leaders manage their teams more effectively through the use of managerial assessments.
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